Applies To

Customers placing orders on Intermatic.com.

Question / Problem

I am unable to complete checkout or place an online order. How do I troubleshoot the issue?

Step-by-Step Resolution

1. Confirm Your Location

   Online orders can only be placed within the United States.

2. Check the Product

   Confirm that the product you want to purchase is available for online ordering through Intermatic.

3. Review the Order Information

   Confirm that all required information has been entered correctly before submitting the order.

4. Confirm the CAPTCHA Selection

   At checkout, make sure the "I'm not a robot" CAPTCHA checkbox is selected.

5. Try a Different Web Browser

   Switch to another web browser, such as Google Chrome, then try completing checkout again.

6. Clear Browser Cache and Cookies

   Clear your browser's cache and cookies, then try placing the order again.

Tips / Additional Notes

• If the order still fails after completing these steps, contact Intermatic Customer Service for assistance