Applies To

Customers placing orders on Intermatic.com.

Question / Problem

My credit card was declined at checkout with the message. "We are unable to process your card." How do I resolve it?

Common Causes / Conditions

• A typo in the cardholder name, card number, CVC, or expiration date
• A billing address that does not match the address on file with the card issuer
• A hold or block placed by the card issuer on the transaction

Step-by-Step Resolution

1. Verify the Cardholder Name

   Confirm the name is spelled correctly, including any middle initials.

2. Verify the CVC and Expiration Date

   Check that both the CVC and expiration date are correct.

3. Verify the Card Number

   Re-enter the card number and check for any typos.

4. Verify the Billing Address

   Confirm the billing address matches the address on file with your card issuer.

5. Contact your Card Issuer if Needed

   If all information is correct, contact your credit card company to confirm they have not flagged the transaction.

Tips / Additional Notes

• If the card continues to be declined, try a different payment method or contact Intermatic Customer Service for help.